Back-office connectivity for Twilio Flex
Replace your traditional PBX with a modern alternative on Twilio, fully integrated into Twilio Flex.
Spoke is a radically easy way to seamlessly connect calls, conversations, and context between agents in Twilio Flex and the rest of the business
A seamless customer experience
Ensure the work you’ve done building a great customer experience in Twilio Flex, continues when customers deal with the rest of the business.
Gracefully migrate off your PBX
Spoke’s mobile and desktop apps for calling, SMS, and Chat with core features such as presence and voicemail, give you all the tools you need to unwind your reliance on traditional PBX as you implement Twilio Flex.
Unlock rich contact center conversations for everyone
Take the rich customer info and context you provide Agents in Flex, and make it available on any device so non-contact center employees have great customer conversations too.
Complete your digital journey on Twilio
Don’t stop at the contact center. Move your back-office conversations to Twilio and remove legacy PBX, expensive resources, and complex infrastructure from your life.
Spoke replaces your legacy PBX or cloud phone system with a future-proofed alternative on Twilio that you control
See how Spoke works for your back-office team
See Spoke’s apps for mobile and desktop calling, SMS, Chat, and the core business communication features they provide your back-office team.
Watch how Agents use Spoke inside Twilio Flex
Calls, transfers, employee directory with presence and availability, hunt groups, and more.
Let us solve your unique problems
Get a personalized demonstration with one of our experts