Effective date: 03 March 2021
END USER LICENSE
Spoke grants you a limited, personal, revocable, non-exclusive, non-sub-licensable, non-assignable, non-transferable, non-resalable license and right to use the Services and in strict accordance with this Agreement. All rights not expressly granted under this Agreement are retained by Spoke.
No Grant of Intellectual Property Rights: You acknowledge and agree that any and all patents, copyrights, trademarks, service marks, trade secrets, and all other intellectual property rights (collectively, “IP Rights”) in the Services are and shall remain the sole and exclusive property of Spoke and its licensors. You will not take any action to jeopardize, limit, or interfere with the IP Rights. You acknowledge and agree that any unauthorized use of the IP Rights is a violation of this Agreement, as well as a violation of applicable intellectual property laws.
You represent and warrant that you possess the legal right, capacity, and ability to enter into this Agreement. You represent and warrant that you are of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and gotten your parent or guardian to agree to these Terms on your behalf). If you’re agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity’s behalf and bind them to these Terms (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer to that organization or entity).
You represent and warrant that you have made and will maintain at all times wireless or traditional wireline telephone service that will enable you to call applicable emergency service numbers. You represent and warrant that you will not use the Services in environments requiring fail-safe performance or in which the failure of the Services could lead directly to death, personal injury, or severe physical or environmental damage. You represent and warrant that the Registration Data (as defined below), user name, contact information, and all other information provided in connection with your Account (as defined below) are true and correct at all times. You represent and warrant that you will not use the Services in violation of the Use Policy herein. You agree to be financially responsible for your use of the Services, including the authorized or unauthorized use of your Account.
In certain jurisdictions (e.g. the United States, the United Kingdom, and countries in the European Union) online service providers are required to obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us with personal information, please contact us at email@example.com.
CHANGES TO THESE TERMS
We are constantly trying to improve our Services, so these Terms may need to change along with the Services. We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on the Spoke website, by sending you an email, and/or by some other means.
If you don’t agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.
Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.
CHANGES TO THE SERVICES
Services may change over time. We may suspend or discontinue any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. We’ll try to give you notice when we make a material change to the Services that would adversely affect you, but this isn’t always practical. Similarly, we reserve the right to remove any content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that content in violation of these Terms), in our sole discretion, and without notice.
Spoke in its sole discretion, reserves the right to add, remove, or modify features or functions, or to provide fixes, updates and upgrades to the Services. You acknowledge and agree that Spoke has no obligation to make available to you any subsequent versions of or improvements to the Services. You also agree that you may have to enter into a renewed version of this Agreement if you want to download, install, or use a new version of the Services. In addition, you and Spoke acknowledge that no Third-Party has any obligation whatsoever to furnish maintenance or support services with respect to the Services and that Spoke is solely responsible for the provision of maintenance and support as provided in this Agreement and to the extent such maintenance and support is required under applicable law.
REGISTERING FOR OUR SERVICES
You may not transfer your account to anyone else without our prior written permission.
You will not share your account or password with anyone, and you must protect the security of your account and your password. You are responsible for any activity associated with your account.
USE OF OUR SERVICES
You will only use the Services for your own personal or business use and only in a manner that complies with all laws that apply to you. If applicable laws prohibit your use of the Services, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your use of the Services in a way that breaks the law.
You shall not use the Services for any illegal, fraudulent, improper, or abusive purpose or in any way that interferes with Spoke’s ability to provide high quality Services to other customers, prevents or restricts other customers from using the Services, or damages any of Spoke’s or other customers’ property. If Spoke finds that you are using the Services for anything other than the permitted uses in this Agreement or for any of the prohibited uses in this Agreement, Spoke may at its sole discretion terminate your Service and charge you any applicable fees for the Services used plus damages caused by your improper use. Prohibited uses include, but are not limited to: Behavior that is illegal, obscene, threatening, harassing, defamatory, libelous, deceptive, fraudulent, malicious, infringing, tortious, or invasive of another’s privacy. Sending unsolicited messages or advertisements, including email, voicemail, SMS (commercial or otherwise) (“spamming”), or otherwise sending bulk and/or junk email, voice mail, or SMS. Harvesting or otherwise collecting information about others, including email addresses, without their consent. Negligently, recklessly, knowingly, or intentionally transmitting any material that contains viruses, time bombs, trojan horses, worms, malware, spyware, or any other programs that may be harmful or dangerous. Utilizing the Services in excess of what, in Spoke’s sole discretion, would be expected of normal business use. Using the Services in any way that interferes with other customers’ and third parties’ use and enjoyment of the Services or use the Services in any manner which disrupts, prevents or restricts any other customer from using the Services.
You further understand and agree that: your use of the Services is subject to all applicable local, state, national, and international laws and regulations (including without limitation those governing account collection, export control, consumer protection, unfair competition, anti-discrimination, securities laws, and false advertising). In addition, some of Spoke’s Services are offered on an “unlimited” basis. All unlimited Services may only be used for normal business use and unusually high usage of the Services may impair Spoke’s ability to provide high quality Services to others and/or indicate unauthorized use of the Services, in which case Spoke may suspend or terminate your Account. Spoke reserves the right to add to, modify or amend this Use Policy at any time for any reason at its sole discretion.
Your use of the Services is subject to the following additional restrictions: You represent, warrant, and agree that you will not contribute any Content or User Submission (each of those terms is defined below) or otherwise use the Services or interact with the Services in a manner that:
- Infringes or violates the rights (including IP Rights and privacy rights) or any other rights of anyone else (including Spoke);
- Violates any law or regulation;
- Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
- Jeopardizes the security of your Spoke account or anyone else’s (such as allowing someone else to log in to the Services as you);
- Attempts, in any manner, to obtain the password, account, or other security information from any other user;
- Violates the security of any computer network, or cracks any passwords or security encryption codes;
- Runs Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);
- Uses any IP Rights protected by applicable laws and contained in or accessible through the Services for the purpose of building a competitive product or service or copying its features or user interface;
- Uses the Services, or permits it to be used, for purposes of product benchmarking or other comparative analysis intended for publication without Spoke’s prior written consent;
- Uses the Services to develop or enhance any software, software code, or any derivative works of any software without Spoke’s prior written consent;
- “Crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);
- Copies or stores any significant portion of the Content;
- Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services.
A violation of any of the foregoing is grounds for termination of your right to use or access the Services.
The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, (“User Submissions”), and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Spoke’s) rights.
You understand that Spoke owns the Services. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), creative derivative works based on, or otherwise exploit any of the Services.
You acknowledge that we may require access to Communication Data (as defined below), Content or User Submissions you contribute to the Services (collectively “User Data”) to exercise our rights and perform our obligations under these Terms. To the extent that this is necessary, we may authorize a member or members of our personnel to access the User Data for this purpose.
You must arrange all consents and approvals that are necessary for us to access the User Data as described above.
Title to, and all IP Rights in, the User Data (as between the parties) remains your property. Subject to the Data Processing Addendum (if applicable), you grant us a worldwide, non-exclusive, fully paid up, transferable, irrevocable license to use, store, copy, modify, make available and communicate the User Data for any purposes in connection with the exercise of our rights and performance of our obligations in accordance with these Terms.
You acknowledge and agree that to the extent User Data contains personal information, in collecting, holding, and processing that information through the Service, we are acting as your agent for the purposes of the applicable privacy law and as the data processor for the purposes of the GDPR and the UK GDPR. If the GDPR or the UK GDPR applies, the additional terms in the Data Processing Addendum also form part of these Terms. You must obtain all necessary consents from the relevant individual to enable us to collect, use, hold and process that information in accordance with these Terms and, if applicable, the Data Processing Addendum. Personal information means information about an identifiable, living person, and includes personal data, personally identifiable information, and equivalent information under applicable privacy and data protection laws.
You indemnify us against any liability, claim, proceeding, cost, expense (including the actual legal fees charged by our attorneys), and loss of any kind arising from any actual or alleged claim by a third party that any User Data infringes the rights of that third party (including IP Rights and privacy rights) or that the User Data is objectionable, defamatory, obscene, harassing, threatening, harmful or unlawful in any way, or incorrect or misleading.
HIGH RISK USE
You understand that the Services are not designed or intended for use during high-risk activities, and do not allow and should not be used for calls to emergency services numbers (e.g., 911 (U.S.), or 999 and 112 (UK)). WE ARE NOT A “DIAL-TONE” PROVIDER. IN THE EVENT OF AN EMERGENCY WHILE USING ANY SERVICES, HANG UP AND DIAL YOUR LOCAL EMERGENCY NUMBER. YOU MUST UTILIZE THE TELEPHONE SERVICE PROVIDED BY YOUR LOCAL CARRIER TO MAKE AN EMERGENCY CALL.
USE OF OUR APPS
These Terms apply to your use of the Services, including using our Services via our apps that can be found in the Apple App Store, at Google Play, or downloaded from our website.
FREE AND PAID USE OF THE SERVICES
Some of our Services are currently free, but we reserve the right to charge for certain or all Services in the future. We will notify you before any Services you are currently using begin carrying a fee, and if you wish to continue using such Services, you must pay all applicable fees for such Services.
If you choose to sign up for any Services that carry a fee (“Paid Services”) you will be charged the then current fees for such Paid Services. Spoke’s current fees for the Paid Services can be found at https://spokephone.com/pricing. Unless otherwise agreed, all fees paid to Spoke are non-refundable.
If you are using the Services on a trial or promotional basis (“Trial Period”), your Trial Period will terminate seven days after your initial access to the Services. You can subscribe to any Service at any time during the Trial Period. We may warn you by way of email or other method, that your Trial Period is coming to an end. Following expiration of the Trial Period, if you have not subscribed to any Service, the Services may automatically cease and / or your Account may be suspended or deleted. Upon expiration of the Trial Period, any Spoke Numbers (as defined below), may be deleted from your Account and you may not be able to obtain such Spoke Numbers again in the future. During the Trial Period, to the extent permitted by law, we provide the Services “AS IS” and without warranty or indemnity, and all other terms otherwise apply. We may modify or discontinue any trials or promotions at any time without notice.
We may offer you access to beta Services that are being provided prior to general release, but we do not make any guarantees that these Services will be made generally available (“Beta Services”). You understand and agree that the Beta Services may contain bugs, errors and other defects, and use of the Beta Services is at your sole risk. We have no obligation to provide technical support and we may discontinue provision of Beta Services at any time in our sole discretion and without prior notice to you. These Beta Services are offered “AS-IS”, and to the extent permitted by applicable law, we disclaim any liability, warranties, indemnities, and conditions, whether express, implied, statutory or otherwise. If you are using Beta Services, you agree to receive related correspondence and updates from us, and acknowledge that opting out may result in cancellation of your access to the Beta Services. If you provide feedback (“Feedback”) about the Beta Service, you agree that we own any Feedback that you share with us. For the Beta Services only, these Terms supersede any conflicting terms and conditions in the Agreement, but only to the extent necessary to resolve conflict.
FREE USE / FAIR AND REASONABLE USE
Some Services allow for free use, such as internal calling and chat between employees, inbound calls customers make to you on some geographic landline number types, and outbound calls you make to some countries and/or call routes (“Free Services”). Utilizing Free Services in excess of what, in Spoke’s sole discretion, would be expected of normal business use (“Excessive Use”), may result in Spoke either or all of: 1) restricting or terminating your Account, 2) limiting your access to the Services, 3) requiring you to subscribe to additional Paid Services, or; 4) requiring you to pay for prior periods of Excessive Use.
From time to time in its sole discretion, Spoke may offer promotions or discounts. Any promotion or discount codes must be provided to Spoke upon purchase of the Services. You shall not be entitled to a subsequent credit for such promotions or discounts if you do not request such credit at the time of Account creation or change of Service. Promotions and/or discounts may not be used cumulatively or be used for Services retroactively. If a promotion and/or discount is offered on a confidential basis, you agree not to disclose the promotion and/or discount and to assume full responsibility for any harm, direct or indirect, caused to Spoke by the disclosure of the promotion and/or discount.
BILLING AND PAYMENT
All payments are made by credit card (“Payment Method”). When you subscribe to the Services, you will provide us with a valid credit card (including proper billing information) and authorize us to collect from your Payment Method. Any authorization will remain valid until thirty (30) days after you terminate our authority to charge your Payment Method. Upon termination, we will charge you any fees and any other outstanding charges and disconnect your Service. You agree to advise and notify us of any changes to your payment method, such as credit card account number or expiration date changes. If your Payment Method on your Account is declined or fails for any reason, Spoke will use reasonable efforts to contact you and advise you of the failed billing attempts. Notwithstanding the foregoing, Spoke reserves the right to disconnect your Services, suspend or terminate your Account if your Payment Method on file is declined or fails for any reason, and Spoke reserves the right to continue to attempt charging your Payment Method for any outstanding Service charges and additional fees and pursue any other legal remedies available to Spoke.
Billing dates and timing
No contract accounts: Billing cycle end dates may change from time to time, but are usually based in 30 day increments from the day you first subscribed to any Paid Services (“Billing Period”).
Contract accounts: Billing cycle end dates may change from time to time, but are usually based in annual increments from the day you first subscribed to any Paid Services (“Billing Period”).
Payments you make in advance of service: (i) The applicable monthly fee for any phone numbers you purchase via the Services that allow customer calls to be answered by Spoke (“Company Phone Numbers”) or numbers that route calls directly to employees, offices, or other mobile or landline numbers (“Direct Numbers”), collectively (“Spoke Numbers”) and, (ii) The applicable monthly license fee multiplied by the number of employees, contractors, freelancers, or other people, offices, desk phones or softphones (“Users”) you have added to the Services.
Payments you make in arrears of service: The number of call minutes used and the number of SMS text messages sent in your previous Billing Period, multiplied by the applicable call per minute calling or SMS rate, excluding any free calls of SMS messages that may be offered on your plan.
Outbound call costs: Spoke may offer you free outbound calling on certain call routes as part of your plan. You will pay for all other calls made to any number. Current outbound call pricing can be found online on our call-costs page at https://spokephone.com/call-costs. Outbound calls are charged per minute, per number type (Geographic, Toll-Free, Shared-Service, etc.) and by location from where you are calling. Your outbound calls are charged on a monthly basis and you can download your invoice for these calls from the billing section of your Spoke Web Portal.
Outbound SMS costs: Spoke may offer you free outbound SMS to certain countries as part of your plan. You will pay for all other SMS messages sent to any number. Current outbound call pricing can be found online on our call-costs page at https://spokephone.com/call-costs.
Inbound Call Charges: Inbound calls to landline geographic numbers are included, excluding inbound calls to free-phone numbers or shared-services numbers. In some countries, customer calls to mobile numbers provisioned on your Spoke Phone account may be subject to inbound call costs. Current inbound call pricing can be found online on our call-costs page at https://spokephone.com/call-costs.
High-risk destinations and call routes: Some countries are considered to be high-risk for toll-fraud given the nature of their call charges and regulatory infrastructure. Spoke has blocked a number of known high-risk call routes on all accounts, including your account (“Known high-risk routes”). There may be other high-risk call routes unknown to and not-blocked by Spoke (“New high-risk routes”). If you request Spoke to unblock calls to Known high-risk routes and New high-risk routes, you assume all liability for all calls, including toll-fraud, that occur on your account.
13/1300 shared services numbers: These shared-service numbers incur a high per-minute cost when you call them from Spoke because local carriers charge Spoke excessive amounts per minute to terminate calls to such numbers. You assume all liability for all calls, including toll-fraud, that occur on your account to these shared-service numbers.
Changes made during a Billing Period: If you add Paid Services or Users during a Billing Period, we prorate the new charges to your Account such that their (the new Paid Services or Users) renewal dates coincide with your existing Billing Cycle. If you remove Paid Services or Users during a Billing Period, we do not prorate nor provide refunds.
Billing disputes: You must dispute any charges for the Services in writing to Spoke within thirty (30) days of the date of the charge by Spoke. If you fail to provide a written statement explaining in reasonable detail your reasons for disputing the charge within such time period, you hereby irrevocably waive any objection and further recourse with regard to such charges. Written statements disputing charges must be sent to firstname.lastname@example.org.
TAXES, CHARGES, AND FEES
All fees for Services advertised or otherwise listed on the Website are exclusive of any federal, state, local sales, international excise, value-added, and similar taxes or fees and administrative or recovery fees or charges (collectively “Taxes and Fees”). You agree to pay all Taxes and Fees and/or similar liabilities, however denominated, that may now or hereafter be levied on the Services, which are chargeable to or recoverable from customers by any federal, state, local, or international law or regulation, as well as any administrative and recovery fees and charges levied on the Services by Spoke, whether or not mandated by law or regulation. Should Spoke pay or be required to pay such liabilities (including any Taxes and Fees that were due but not charged or previously collected), you agree that Spoke may charge your Payment Method on file for such payments upon receipt of an invoice and showing of indebtedness to Spoke.
You are responsible for paying all charges for your Account, including but not limited to toll-free, local, long distance, and international call minutes, additional feature charges, automated operators or operator assisted charges, and directory assistance charges, and for all taxes, surcharges, and fees imposed on you or us as a result of your use of the Service.
CANCELLING THE SERVICES
Port-out. Providing your account is in good standing, you may port your Spoke numbers to any other provider that supports number porting.
Spoke may also terminate (or suspend access to) your use of the Services or your Account, for any reason in our discretion, including your breach of these Terms, or for non-payment. Spoke has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.
Account termination may result in the destruction of any Content associated with your account, including any Spoke Numbers, so keep that in mind before you decide to terminate your account. We will try to provide advance notice to you prior to our terminating your account so that you are able to retrieve any important User Submissions you may have stored in your account (to the extent allowed by law and these Terms), but we may not do so if we determine it would be impractical, illegal, not in the interest of someone’s safety or security, or otherwise harmful to the rights or property of Spoke.
If your account is terminated either by you or by us, we will not be able to restore or otherwise recreate your account, User Submissions, or Content, including any Spoke Numbers you may have provided to others and/or used to promote your business.
If either you or Spoke terminate your Services or Account, your access to the Services will immediately cease, and you will immediately be charged for the number of call minutes and SMS used from the start of this current Billing Period until today, multiplied by the applicable call per minute or SMS rate. There are no refunds for any payments you made for Services in advance.
Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or IP Rights, and terms regarding disputes between us.
CONTENT AND LINKS
Any information or Content publicly posted or privately transmitted through the Services is the sole responsibility of the person from whom such Content originated, and you access all such information and Content at your own risk, and we aren’t liable for any errors or omissions in that information or Content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services. We can’t guarantee the identity of any users with whom you interact in using the Services and are not responsible for which users gain access to the Services.
You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it. You will keep all your registration information accurate and current. You are responsible for all your activity in connection with the Services.
Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Spoke shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.
If there is a dispute between participants on this site, or between users and any third party, you agree that Spoke is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Spoke, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. If you are a California resident, you shall and hereby do waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”
STORAGE OF INFORMATION
Spoke is not obligated to store your User Submissions, communications logs, contact lists and associated contact information, voicemails, call recordings, call history, or other messages (“Communication Data”) and does so only as a convenience to you. You agree that Spoke has no responsibility or liability whatsoever for the deletion or failure to store any Communication Data maintained or transmitted by the Services. You acknowledge and agree that Spoke may establish limits as to the size of Communication Data that Spoke transmits or stores and the duration for which Spoke stores Communication Data.
SUPPORT AND FEEDBACK
Spoke may provide customer and technical support to you via telephone, chat, forums, FAQ and email for the Services. The types of support provided by Spoke may be dependent on the particular Paid Services that you purchased. The types of support provided by Spoke is determined entirely by Spoke in its sole discretion and may change from time to time. Spoke does not make any representations or guarantees that Spoke will be able to fully resolve any issues reported by you. Except as provided in this section, Spoke has no obligation to provide additional customer support, technical support, or to provide solutions (e.g., bug fixes to software) to any issues that may arise in your particular use of the Services.
From time to time, Spoke may send you surveys, comment cards, customer satisfaction forms, or other requests to provide feedback. You hereby grant Spoke, its licensors, and suppliers a perpetual, unlimited, worldwide fully-paid up, royalty free license to use all feedback, answers, ideas, comments, or other information you provide to Spoke.
WARRANTY, LIABILITY, AND DISCLAIMERS
Warranty Disclaimer. Spoke does not make any representations or warranties concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We make no representations or warranties regarding suggestions or recommendations of Services offered or purchased (whether or not following such recommendations and suggestions) through the Services are provided “AS IS” and without any warranty of any kind from Spoke or others (unless, with respect to such others only, provided expressly and unambiguously in writing by a designated third party for a specific product). THE SERVICES AND CONTENT ARE PROVIDED ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OR ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, FREE OF VIRUSES OR OTHER HARMFUL CONTENTS OR COMPONENTS, OR THAT DATA WILL BE SECURE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL SPOKE BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, OR (B) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) $100 OR (II) THE AMOUNTS PAID BY YOU TO SPOKE IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM, OR (III) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
Indemnity. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY AND HOLD SPOKE, ITS AFFILIATES, OFFICERS, AGENTS, EMPLOYEES, AND PARTNERS HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES (ACTUAL AND CONSEQUENTIAL), LOSSES, AND EXPENSES (INCLUDING ATTORNEYS’ FEES) ARISING FROM OR IN ANY WAY RELATED TO ANY THIRD PARTY CLAIMS RELATING TO (I) YOUR USE OF THE SERVICES (INCLUDING ANY ACTIONS TAKEN BY A THIRD PARTY USING YOUR ACCOUNT), AND (II) YOUR VIOLATION OF THESE TERMS. IN THE EVENT OF SUCH A CLAIM, SUIT, OR ACTION (“CLAIM”), WE WILL ATTEMPT TO PROVIDE NOTICE OF THE CLAIM TO THE CONTACT INFORMATION WE HAVE FOR YOUR ACCOUNT (PROVIDED THAT FAILURE TO DELIVER SUCH NOTICE SHALL NOT ELIMINATE OR REDUCE YOUR INDEMNIFICATION OBLIGATIONS HEREUNDER.
CONTRACTING ENTITY, GOVERNING LAW AND DISPUTES
Contracting Entity and Governing Law: The company that you are contracting with under these Terms is stated below. These Terms are governed and will be construed in accordance with law stated below. You submit to the non-exclusive jurisdiction of the courts stated below for any matter or dispute arising in relation to these Terms.
If you are domiciled in:
you are contracting with:
under the governing law of:
and we and you submit to the non-exclusive jurisdiction of the courts of:
The United States
Spoke Network Inc., a Delaware corporation
State of California
State of California
Spoke Network Pty Limited, a company incorporated in Australia, ACN 628 493 998
Any other country other than the United States or Australia.
Spoke Network Limited, a company incorporated in New Zealand, company number 6033517
Arbitration: Any dispute arising from or relating to these terms will be settled in the location, with the third party arbitrator and arbitration method set out below:
If you are domiciled in:
the arbitration will be held in:
the arbitrator will be:
and the arbitration will be in accordance with:
The United States
San Francisco County, California
a commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) arbitrators in accordance with such rules
the Federal Arbitration Act and the Streamlined Arbitration Rules and Procedures of JAMs
New South Wales, Australia
an arbitrator nominated by the Chair for the time being of the Resolution Institute
the International Arbitration Act 1974 (Cth) and the current Resolution Institute Arbitration Rules
Any other country other than the United States or Australia.
an arbitrator nominated by the Chair for the time being of the Resolution Institute
the Arbitration Act 1996 (New Zealand) and the current Resolution Institute Arbitration Rules
Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction.
Assignment: You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Spoke’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.
Publicity Rights: You agree that Spoke may identify you as a user of the Services in its business deals; press releases; marketing materials; electronic, printed, and broadcast advertising; newsletters; mailings; trade shows; other promotional materials; on Spoke’s website; or any other third-party website where Spoke or its designated agents may promote the Services. You hereby grant Spoke and its agents an irrevocable, perpetual, worldwide, non-exclusive, fully paid-up, royalty-free license (with right to sublicense) to use, reproduce, publish, and display your name, trademarks, service marks, designs, logos, and symbols in connection with such purpose.
Non-disparagement: You agree not to directly or indirectly through a third party engage in any conduct or make any communication (public or private) that disparages Spoke or the Services in any way. Such communications include, but are not limited to, publishing, posting, printing, disseminating, or otherwise making such disparaging statements on or through the Internet, in any blog, or through any other form of social media. You further agree not to solicit or encourage, directly or indirectly, any such statements, comments, or communications by any third-party. Spoke may terminate your access to the Services if you breach the requirements of this section.
Third Party Copyright Infringement: Copyright Infringement Materials may be made available via the Service by third parties not within our control. We are under no obligation to, and do not, review content transmitted, sent, or received using the Services for purposes of determining copyright infringement. However, Spoke reserves the right to terminate access to its Services if a user infringes on others’ copyrights.
Miscellaneous: The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Spoke agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Spoke, and that it supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms, and that all modifications to these Terms must be in a writing signed by both parties (except as otherwise provided herein). No agency, partnership, joint venture, or employment is created as a result of these Terms and you do not have any authority of any kind to bind Spoke in any respect whatsoever. You and Spoke agree there are no third party beneficiaries intended under these Terms.
SIP Softphone Client for Twilio
Cloud Phone System for Twilio
Operator Console for Twilio Flex
Connect legacy desk phones to Twilio
5 to 100 users
100 to 500 users
500 to 2,000 users
2,000 users and above
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