Spoke Phone is a cloud phone system for modern mobile companies. Spoke replaces legacy PBX, cloud VoIP, and conference calling services, with a beautiful and simple-to-use mobile app. And yes, you can still have desk phones for legacy users too.
If you’ve looked at Spoke Phone before, or you’re thinking about moving to a more mobile phone solution, here are the top 10 most frequently asked questions that our customers ask.
1. Am I able to use an existing phone number with Spoke Phone or will I need to be assigned a new phone number?
Spoke Phone supports Local Number Portability (LNP) which allows customers to migrate their existing numbers to Spoke. This is sometimes called “Porting”. Optionally, customers may also choose to have Spoke provision new local, national, and free-phone numbers, and, even phone numbers in other countries. You can also use existing phone numbers for your CallerID when making calls from Spoke Phone, without migrating (porting) them to Spoke.
2. Does Spoke Phone support conference calling? If so, with how many people?
Yes, Spoke Phone supports conference calls from two to 200 people.
Moreover, any call can be turned into an ad-hoc conference call, where you can easily add or merge in team members, entire groups of people, contacts from your CRM, or numbers you type in.
Finally, you can conference in participants so to join the conference, all they need to do is answer their phone. They do not need to dial-in or enter any PIN number. This is especially great if you hold regular meetings with the same groups of people.
3. Can I integrate Spoke Phone to a CRM (such as Hubspot), so that CRM contacts appear in Spoke Phone, and call history gets automatically updated in the CRM?
Yes. In August 2019, Spoke Phone will release two-way CRM support for Hubspot, Pipedrive, Copper, Sugar, and Zoho CRMs. Later in the year, will be additional integration to tools such as Front, Zendesk, Freshdesk, Salesforce, Dynamics, and other common business SaaS applications.
4. Can I move my toll-free (800, 1300, 0800, etc.) numbers to Spoke Phone?
Yes, Spoke Phone supports the porting of your existing toll-free numbers. Alternatively, we can provide you with new toll-free phone numbers – including 800, 866, 877, 888 in the US, 1800, 1300 in Australia, 0800 in New Zealand, and toll-free numbers in most other countries.
5. When calling out on Spoke Phone, is there the ability to set our caller ID as our company name?
Spoke Phone supports the ability to customize the Caller ID (phone number) presented to the person you are trying to reach. Users may select their own personal DID, a company main number, or even another user’s phone number if that privilege has been appropriately delegated.
Spoke Phone can even automatically pick a local number to show as the caller ID, based on where the caller lives.
Some people you call, may have phones and phone providers that look up your Caller ID and display your company name rather than your number.
6. How good is your voicemail system? Will messages be transcribed or can they be captured to an audio file and emailed to an associated account?
Voicemail is accessible from the Call History tab in the mobile app. We offer visual voicemail and automatic transcription so you don’t have to listen to the recording if you prefer to read it instead. Voicemail notifications are delivered to your phone.
If you belong to teams, there is a shared voicemail system. You will see voicemail and missed calls for the teams that you are on. If another member of your team replies to the missed call, the notification will be removed from your phone to reduce your workload.
7. What calling plans are offered for Spoke Phone?
Spoke Phone can be used with a pay-as-you-go call plan (metered calling), or on an unlimited calling plan:
Metered Calling: All external PSTN calls are charged on a per minute basis
Unlimited Calling: Unlimited calling to 30+ destinations
Both Metered and Unlimited PSTN calling plans include unlimited (extension-to-extension) calling between Spoke members.
For more information, please visit our Plans and Pricing page.
8. Does Spoke Phone support softphones and legacy desktop phones?
Yes. Today we support iOS/Android for mobile devices. Coming in July 2019, is support for almost any traditional desk phones and softphones that you choose.
9. We’ve got employees overseas and in other offices around the country. How does it work to connect them and does it cost any more money to set them up and call them?
Your remote employees are no different from the employees in your office.
They can answer and make calls, you can transfer calls to them, they can be part of teams, calling groups, etc. All they need is WiFi or cellular data.
There are no additional costs for routing customer calls globally when using the Spoke app, and employees are able to call and conference each other for free.
10. What security is available today with Spoke Phone?
Spoke Phone’s HD voice is protected with end-to-end 256 Bit AES (Bank grade) encryption. We are using SRTP to encrypt the voice media streams and our SIP signalling uses TLS 1.2 authentication.
On top of this, our enterprise customers are able to encrypt call recordings with private keys, and store PII data such as recordings, contact lists and other data, in secure private local storage.
This guide will help you understand the key considerations when choosing a phone system, as well as common mistakes and best practices for implementation.