Spoke's call reporting puts real-time call data at your fingertips
See an overview of your call data in dashboards so you can instantly see the big picture. Call information is streamed into Microsoft Excel or Google, to populate your reporting dashboard.
Now you can gain a view into call data and use the reporting feature to quickly make improvements to your customer experience e.g. if you are missing a lot of calls you might need to add team members to your call groups so more people are available to answer the phone. Learn which days are the busiest, which calls are missed and other key information.
How call reporting works
You can sort and slice by time and activity and using Spokes reporting feature, you can quickly view:
- A summary of inbound, outbound, internal, missed and abandoned calls
- Summary of busiest days and other visualization
- Number of calls in any selected time frame
For Microsoft and Google business users
Call reporting in Google
Spoke’s Google Sheets integration automatically populates a Google sheet with your call data and generates a pre-built reporting dashboard. You can easily change the date range to explore the dashboard across your selected timeframe.
Call reporting in Microsoft Excel
Call data is streamed into the Microsoft Excel Worksheet to keep it up to date with your most recent call logs. The pre-built Spoke reporting dashboard will reflect your most recent data. You can easily change the date range to explore the dashboard across your selected timeframe.
Call reporting for busy managers and teams
Spokes call reporting dashboards and splash charts are just one way we are making it easier for managers and teams to work and manage their call activity on mobile phones in the field, at home or in the office. View your call data on mobile or desktop and make adjustments on the go, as well as gaining a picture into larger trends.