Skills Based Routing, Queues, and Availability

SKILLS BASED ROUTING & MORE

Real smart routing, real fast

Skills based routing, availability, and queuing for companies not yet ready for Twilio Flex.

Use Spoke and Twilio TaskRouter to deliver contact center like capability and customer experiences to mobile phones, desktops, and hard phones

Offer great customer experiences while you figure out your longer term Twilio Flex deployment

Twilio Flex is the ultimate contact center solution. Implementing Spoke now allows you to get going fast while you figure out and build the customer experiences you want on Twilio Flex.

Easily upgrade to Twilio Flex when the time is right

The work you do now implementing skills routing, queues, and workflows for Spoke, is all reused when you make the switch to Twilio Flex.

Answer contact center calls on mobile, desktop, or hard phones

Set your Agents free and get the flexibility and benefits that come with not being tied to a desk or logged into a browser all day.

Add Twilio Studio for total control over the entire customer experience

Spoke also integrates to Twilio Studio allowing you to build your ultimate IVR flows for both contact center and back-office needs (UC & CC), all being delivered seamlessly to Agents and other employees on Spoke.

Many companies are not quite ready for Twilio Flex. Spoke's integration to Twilio TaskRouter is a perfect place to start

"We rent heavy machinery, and each machine requires very different maintenance skills. When customers call with a break down, we have to route calls to qualified technicians out in the field. Spoke's mobile softphone client and Twilio TaskRouter made this super easy!"

"Using Spoke and Twilio TaskRouter, we've taken the "contact centre" out to every employee. Being able to route calls and show rich customer information on mobile phones or desktops is a game-changer."

“We did not have the time or skills to fully invest in Twilio Flex. To get going we simply implemented the skills routing and queuing in TaskRouter and connected it to Spoke. Took about a day!"

Integrate Spoke to Twilio Studio

Build the ultimate IVR / customer experience with Twilio Studio and Spoke.

Take Spoke to the next level on Twilio

Extend Spoke on Twilio so you’re never locked into an inflexible one-size-fits-all SaaS solution again.

Ready to see and learn more?

Book a call and live demonstration with one of our experts today.

Solutions by Product

Solutions by Feature

Solutions by Platform

Resources

Customer Spotlights

Solutions by Industry

Made Green in New Zealand

Key Links

Contact Spoke

About Spoke