Are you thinking about getting a new business phone system or adding mobile capacity to your current system? If so, you’re not alone. A new study conducted by Tech Research Asia (TRA) and Spoke surveyed over 200 senior IT decision makers in Australia and New Zealand found that over half are planning to replace their phone system in the next year.
This was just one insight from the report, which delves into how companies have pivoted their workstyles to mobile and remote work, and the specific challenges they faced.
The past year brought many changes to how we work, and an acceleration of current technology trends, including the rapid mobilization of digital tools for enabling work from anywhere. McKinsey estimates that in eight weeks the world catapulted five years ahead in business digital technologies. Our data suggests that 77% of ANZ businesses increased their remote and mobile working capabilities in 2020.
What impact has remote work and rapid technological adoption had on businesses? From better employee engagement to security and compliance concerns, remote and mobile working brings new challenges and opportunities in the year ahead.
Employee Happiness and Productivity
Our findings show that employees are happier working remotely with 68% reporting that employee satisfaction has increased since the acceleration of remote working initiatives. In addition, 65% reported that employee productivity has increased. But is this activity driving forward key business objectives?
A flexible workforce has many advantages. It can scale up or down to meet consumer and business needs, fulfill limited business objectives, and minimize capital expenditures. Many studies, including the survey from TRA, have pointed to better overall engagement and satisfaction when employees have more flexibility. But with greater flexibility and mobility can come a loss of control. Consequently many businesses have lost visibility over employee activities, making it hard to track, measure and manage outcomes.
Tracking Employee Activity on Mobile Phones
Security, oversight and compliance on mobile phones
The positive impact of flexible work on employee experience brings many potential benefits, but only if companies can get control over communications happening remotely. Security, privacy and compliance are top of agenda for executives, with 64% concerned about how their employees can adhere to company security and privacy requirements when working from home, and 68% stating that remote working has increased the complexity of their risk management practices. In addition, businesses are managing multiple communication systems, with 50% using 5 or more platforms or tools
Download the free report to learn more about the specific challenges businesses face, and to read about four companies who were able to solve their biggest communication challenges using Spoke to unify and simplify their existing infrastructure and adapt to a rapidly changing world.
This Tech Research Asia (TRA) Insights Report delves into the results of a survey conducted with over 200 senior IT decision makers in Australia and New Zealand.