Control sales conversations at scale
Ensure everyone follows your approved processes while having great customer conversations.
Control every call flow and automate highly personalized calls and messages while ensuring conversations occurring off Salesforce are also captured into your Customer 360
Control the interaction
Use Spoke’s CTI for Salesforce and Salesforce Lightning Flows to build the exact workflow your team follows for every call.
Personalize the customer journey
Keep customers connected and informed every step of the way with automated and personalized SMS that appear to be sent manually from the customer’s agent or sales rep.
Empower employees that don't live in Salesforce
Deliver high customer satisfaction by pushing rich Salesforce information to employees not working in Salesforce, so all customers get a better experience.
Close your Customer 360 data gaps
Capture conversations occurring on mobile phones and desktops so your Customer 360 view is complete.
Create and maintain a true 360-degree view of your customers' journey with Spoke and Salesforce
Put your key customer info in front of every employee
Take the rich customer info and conversation context out of the contact center, and into the hands of every employee on any device.
Extend Spoke as your business needs change using our APIs
Interact with calls, messages, and conversations occurring in Salesforce, mobile phones, and desktops.
Let us solve your unique problems
Get a personalized demonstration with one of our experts