TWILIO TASK ROUTER
Programmable softphone for Twilio Task Router
Skills based routing, availability, and queuing to mobile phones, desktops, and hard phones.
Use Twilio TaskRouter to deliver contact center like capability and customer experiences to Agents using the Spoke softphone app on mobile phones and desktops (and hard phones too!)
Answer contact center calls on mobile, desktop, or hard phones
Set your Agents free and get the flexibility and benefits that come with not being tied to a desk or logged into a browser all day.
Skills, queues, and availability
Spokes integration for Twilio TaskRouter syncs Spoke’s employee presence with TaskRouter’s availability, skills routing, and work assignment, brining both solutions together seamlessly.
Add Twilio Studio for total control over the entire customer experience
Spoke also integrates to Twilio Studio allowing you to build your ultimate IVR flows for both contact center and back-office needs (UC & CC), all being delivered seamlessly to Agents and other employees on Spoke.
Easily upgrade to Twilio Flex when the time is right
The work you do now implementing skills routing, queues, and workflows for Spoke, is all reused when you make the switch to Twilio Flex.
Many companies are not quite ready to fully invest or commit to Twilio Flex. Spoke's integration to Twilio Task Router is a perfect place to start
See how the Spoke softphone app works
See Spoke’s apps for mobile and desktop calling, SMS, Chat, and the core business communication features they provide your back-office team.
Watch how Agents use Spoke inside Twilio Flex
Calls, transfers, employee directory with presence and availability, hunt groups, and more.
Ready to see and learn more?
Book a call and live demonstration with one of our experts today.