Cloud based phone system integration for HubSpot
CONTACTS CRM CALL LOGGING
Spoke Phone’s HubSpot integration enables agents, sales reps, and marketers to streamline their call workflows, increase productivity, and track your customers through the whole customer journey from marketing, to sales, and success.
Know before you answer
See real-time customer information from HubSpot as people call
When a call comes in, Spoke Phone dips into your HubSpot data to display the latest up-to-date and relevant customer and lead information, so you are armed before you answer the call.
Better employee experiences
Search and call HubSpot contacts from within the company phone system
Your up-to-date HubSpot contacts are always available in Spoke Phone so no matter where your employees are, or what HubSpot access they have (or don’t have), they can easily search, find and call HubSpot contacts from within Spoke Phone.
Better customer outcomes
Automated call logging to HubSpot gives 360 degree customer conversation visibility
Keep everyone up to date with customer conversations occurring across the team. 100% of customer calls on traditional desk phones in the office, mobile phones out in the field, and 3rd party softphones on a computer, are now automatically logged against the customer record in HubSpot so everyone is kept up to date.
Increased productivity, happier employees
AI voice-to-text transcription saves hours by automatically writing up call notes
No one likes writing up call notes in the CRM. On average, 80% of call notes are never recorded, and those that are, are usually done late at night when key information is already forgotten. With Spoke Phone’s AI voice-to-text and HubSpot integration, employees simply keep talking once their call ends to dictate thoughts and follow up notes. Spoke Phone transcribes their dictation into text and adds it to HubSpot.
Get the full picture of who is doing what
Use HubSpot call reporting to see who is making calls, for how long, and who is not
Calls made on Spoke Phone populate HubSpot’s native call reports and charts. If you are a HubSpot Reports user you can also include call charts and reports on dashboards for sharing within the organization.
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