User and platform features

Pre-built business communication features, apps, and APIs for Twilio.

BYO Twilio
BYO Twilio
Deploy Spoke into your Twilio Account or Twilio Flex project.
Twilio Flex Integration

Twilio Flex Integration

Replace traditional PBX with a modern alternative on Twilio, fully integrated into Twilio Flex.

Skill Based Call Routing
Skills Based Routing And Queues
Deliver contact center like capability and customer experiences to Agents using Spoke on mobile phones and desktops.
Multi Level IVRs
Custom Multi-Level IVRs
Build rich IVRs and customer experiences that exactly meet your business needs.
Unified directory
Directory And Presence
Sync company directories, CRMs, and custom contact lists across all users.
Individual Availability
User-level automated and manual availability with scheduling.
After hours
After Hours
Multiple business hours for different locations, flows, and business units.
Auto attendants and IVR
Auto-Attendants and IVRs
Simple or complex multi-level routing and call-flows that exactly match your needs.
Call queues
Hunt Groups / ACD
Send calls to people, teams, or locations with customer and conversation context/payload.
Custom audio library
Custom Audio Library
Create and maintain custom audio, info-messages, and content to personalize your experience.
Internal and External (PSTN) Calling
On-network HD VoIP and off-network PSTN calling from desktop and mobile.
Mobile conference calling
Conference Calling
200 person conference calling with saved groups for regular meetings.
SMS Chat v2
SMS and Chat
SMS, internal chat, customer web and WhatsApp chat, and Message API.
Announced warm transfer
Announced (warm) Transfer
Cold and warm transfer with presence, plus transfer to voicemail.
Call recording
Call Recording
Encrypted recording of calls that occur on mobile phones, desk phones, and other devices.
Call highlights
Call Highlights
Capture and tag important things heard on calls for future review.
Extensions, DIDs, SIP Addresses
Support for extensions, multiple DIDs and SIP Addresses for every user, team, and device.
dial by extension
Dial by Extension
Allow customers to dial users, teams, and locations by extension.
Multiple caller IDs
Multiple Caller IDs
Individual, team, and company-wide outbond Caller IDs with automated and manual selection.
mobile and desktop app
iOS, Android, Mac, & Windows Apps
Mobile-first designed apps with 100% feature parity across mobile and desktop.
Simultaneous ring
Traditional Desk Phone Support
Support for physical desk phones and zero-touch desk phone provisioning at scale.
In-call device swap
In-call device swap
Move live calls from mobile, to desktop, to desk phone and back without interrupting the conversation.
Face-to-face meetings
Face-to-Face Meetings
Record and guide face-to-face conversations.
Transcribed voicemails
Transcribed Voicemail
Recorded voicemails are, transcribed and sent to email, Slack, or other channels.
Loop-back calls
Team Voicemail With Follow Up
Ensures missed calls to hunt groups and teams are followed up.
Mobile Call Flows
Guided Conversations
Prompt employees to say and collect the right things, keeping conversations on track (and compliant).
Voip or carrier calling
VoIP or Carrier Calling
Support for low-bandwidth areas and operations by dropping calls to Carrier Singal/Voice Service.
Select Bluetooth
Bluetooth And Audio Management
Auto-Detection and audio route management, including in-car support.
Custom Form Builder
Low-Code Mobile Forms
Capture and send key business information during/after calls and meetings to any other platform.
CRM integrations
CRM and Cloud Integrations
Pre-built integrations to common CRMs and templates to support your custom build.
Developer API
Developer API & Webhooks
Listen, send, and interact with Spoke to build the exact experience you need.
Sip trunk
SIP Trunks
Connect existing infrastructure and providers to Spoke.
BYO carrier
BYO Carrier
Bring your own carrier call and number contracts, SIP providers, etc.
Inter-platform connectivity
Cross-Platform Directory & Calling
Unify directories and calling across legacy platforms and multiple Twilio Accounts.
SSO - Single Sign On
Single Sign-On [SSO] enables users to easily log in to Spoke Phone apps with their existing enterprise credentials.

"Super-high levels of satisfaction with Spoke Phone."

Walter Cronin, CCO, Green Plains, Inc. (NASDAQ: GPRE)

Ready to see and learn more?

Book a call and live demonstration with one of our experts today.