Improving customer experiences in a mobile world
Ensure your remote workforce are always ready to deliver high-quality customer service on mobile phones.
Improving customer experiences in a mobile world
Ensure your remote workforce are always ready to deliver high-quality customer service on mobile phones.
Improve customer satisfaction and business outcomes on mobile phone calls
The key to good customer and business outcomes are: timely access to critical information, consistent behavior, messaging and unified processes. Spoke Phone brings all this and more to mobile phone calls so mobile employees have meaningful conversations that ensure important details are never missed.
Bring mobile capability to your customer experience
New digital technologies and growing customer expectations in the service space are driving the need for greater digital capabilities and a more seamless digital experience across all channels, including mobile phone calls.
EMPOWER
Empower mobile employees with your unique IP, right inside their mobile phone.
ASSIST
Help employees have conversations that drive better customer outcomes.
DOCUMENT
Boost productivity 20%, increase employee happiness and reduce business risk.
Armed with the right tools, employees with workplace flexibility will be better engaged and motivated, providing an enriched customer experience.
A multichannel customer service strategy with mobile
In our post Covid-19 world, some customer service channels will have greater importance than others. Phone calls on mobile are the key to unlocking true flexibility for your remote based team. Pairing your mobile channel with the functionality, security and performance you would expect from a desk-based system or contact-center, is Spoke Phone’s core value.
Voice artificial intelligence and call recording
Quickly capture, transcribe and share call notes to yourself, colleagues or customers. Store those notes securely in the cloud or through integrations with your existing business technology solutions. Improve customer satisfaction when requests made over the phone are actioned quickly, accurately and seamlessly across the entire organisation.
Guided conversations keep everyone on track
Excellence in customer outcomes is all about having informed consistent conversations and following up on promises. To achieve this, companies have had to rely largely on good people having a good day.
Spoke Phone’s guided conversations ensure that the right questions are being asked and the right information is being given so good outcomes are assured.
Call disposition ensures promises are kept
No one enjoys writing up call notes and follow up, and this is made especially hard for mobile workers who are often on the move.
Spoke Phone captures and transcribes key notes and follow up during the actual call, so documenting important information and tasks is easy when the call ends.
Integrate to Salesforce, Dynamics, Hubspot Verint, Nice, and other systems to completely automate the customer experience journey.
Voice is key in your mobile future
Analysis of live audio streams and recorded voice files will deliver new levels of accuracy, speed and personalisation in customer experience.
Better customer service
Automate tasks to improve customer response times and save hours for key employees.
Better compliance
Ensure customers, employees, and your business is protected and compliant at all times.
Better outcomes
Drive consistent behavior, messaging, and processes to ensure great outcomes for all.
Customer Story: Gamcorp – Positioned for growth and operating at full strength remotely
Rapid growth meant structural engineering company Gamcorp was searching for a modern phone system that could scale easily, allow them to work remotely and affordable for a growing business.
Customer Story: Gamcorp – Positioned for growth and operating at full strength remotely
Rapid growth meant structural engineering company Gamcorp was searching for a modern phone system that could scale easily, allow them to work remotely and affordable for a growing business.
Explore these other solutions
Read customer stories, our guide to business continuity planning for crisis, or learn more about productivity in a mobile world
