Confidentiality, security and accuracy for mobile communications
Finding the right trailer with exceptional customer service
Trailer Pay makes purchasing the right trailer simple with a wide selection of trailers and easy financing solutions. Trailer Pay finance brokers are most often out on the road meeting new customers or checking in with old, so privacy, security and accuracy in the mobile environment is a necessity, not a nice to have.
Sales over mobile phone with minimal risk for staff and customers
Trailer Pay’s challenge was that they needed to capture exact specifications for trailer builds over the phone. Spoke’s call recording and call highlight features have enabled exactly that, so no request is missed and its easy for the back-office to check dimensions by listening to the call recording.
Historic call recordings are also used to train new staff and reduce the time and cost of employee onboarding.
“If a new staff member has joined us we can replay calls for them showing how different customers explain what they want and how to interpret that in line with the products we can offer.”
Employee collaboration across multiple time zones
Spoke’s personal availability settings let everyone in the team know who is available in real time. Creating a work life balance for employees no matter where they are based.
“We can see that feature is making a world of difference, not just to staff satisfaction rates, but to customer responsiveness.”
Lifeful now has secure and private communication freedom across their remote and office teams and can provide best-in-class support to their clients anywhere on any device
Improved employee training with the use of Spoke Phone’s recording features.
Full visibility of every customer conversation on all devices.
Customers are able to call employees directly on their work number instead of a general line.
5X More Features
Mobile first business phone solution built in the cloud and with all the features of a traditional business phone system.