Secure, informed and mobile: communication for today's healthcare environment
Nowhere is the need to deliver a compelling client experience more critical than in disability support
Lifeful provides expert, independent support coordination and plan management services to people funded under the Australian National Disability Insurance Scheme (NDIS).
Building a foundation of privacy and security for staff and clients
Lifeful’s Executive Directors needed to ensure oversight on conversations between their staff and clients to ensure quality of client service and protect the privacy of their team members.
By deploying the Spoke Phone application onto their team’s personal mobile phones, Lifeful staff could easily use their mobile phones for work calls whilst keeping their personal calls and contact information private and ensuring security of client information.
Creating thoughtful client experiences
The Lifeful purpose runs deep in their organisation and when they assess business solutions they have their purpose front of mind…
Lifeful staff needed tools that could give them a view of relevant client information when they were remote from the office. Spoke Phone delivered on this challenge by presenting key client information before a call is answered, updating records after a call and recording all conversations relating to their NDIS clients.
Lifeful now has secure and private communication freedom across their remote and office teams and can provide best-in-class support to their clients anywhere on any device
Improved end to end customer experience, from triage to customer manager.
Key client information and context available on mobile devices.
Complete oversight on company communications.
100% of Calls
Calls made and received on personal mobiles with masked personal contact information.