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Overview
Spoke Phone’s Copper integration enables agents, sales reps, and marketers to streamline their call workflows, increase productivity, and track your customers through the whole customer journey from marketing, to sales, and success.
Know before you answer
See real-time customer information from Copper as people call
When a call comes in, Spoke Phone dips into your Copper data to display the latest up-to-date and relevant customer and lead information, so you are armed before you answer the call.
Better employee experiences
Search and call Copper contacts from within the company phone system
Your up-to-date Copper contacts are always available in Spoke Phone so no matter where your employees are, or what Copper access they have (or don’t have), they can easily search, find and call Copper contacts from within Spoke Phone.
Better customer outcomes
Automated call logging to Copper gives 360 degree customer conversation visibility
Keep everyone up to date with customer conversations occurring across the team. 100% of customer calls on traditional desk phones in the office, mobile phones out in the field, and 3rd party softphones on a computer, are now automatically logged against the customer record in Copper so everyone is kept up to date
Increased productivity, happier employees
AI voice-to-text transcription saves hours by automatically writing up call notes
No one likes writing up call notes in the CRM. On average, 80% of call notes are never recorded, and those that are, are usually done late at night when key information is already forgotten. With Spoke Phone’s AI voice-to-text and Copper integration, employees simply keep talking once their call ends to dictate thoughts and follow up notes. Spoke Phone transcribes their dictation into text and adds it to Copper.
Get the full picture of who is doing what
Use Copper call reporting to see who is making calls, for how long, and who is not
Calls made on Spoke Phone populate Copper native call reports and charts. If you are a Copper Reports user you can also include call charts and reports on dashboards for sharing within the organization.
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