ALL FEATURES
Business phone system features
The ultimate programmable cloud phone system features for Twilio
Key phone system features for users
Internal and External Calling
Make free calls to teammates and call any number in the world.
SMS and Chat
Have chats with teammates and SMS with customers.
Conference Calling
Turn any call into a conference call & add teammates, customers, and suppliers.
Announced (warm) Transfer
Cold and warm transfers with user presence, plus transfer to voicemail.
Availability
Set regular hours of automate via calendars and scheduling software.
Transcribed Voicemail
Voicemails are transcribed and sent to email, Slack, or other channels.
iOS, Android, Mac, & Windows Apps
Mobile-first designed apps that look and work the same on mobile and desktop.
Multiple Devices, Move Calls
Move live calls from mobile, to desktop, to desk phone and back without interrupting the conversation.
Bluetooth And Audio Management
Auto-Detection and audio route management, including in-car support.
Customer experience features
Real-Time Personalized Conversations
Display rich customer information and context so everyone has great calls.
Guided Conversations
Prompt employees to say and collect the right things, keeping conversations on track (and compliant).
Team Voicemail With Follow Up
Ensures missed calls to hunt groups and teams are followed up.
Face-to-Face Meetings
Record and guide face-to-face conversations.
CRM and Cloud Integrations
Pre-built integrations to common CRMs and APIs to build your own.
Key phone system features
Multi-Level IVRs
Build rich IVRs and customer experiences that exactly meet your business needs.
Directory And Presence
Sync company directories, CRMs, and custom contact lists across all users.
Call / Hunt Groups (ACD)
Send calls to people, teams, or locations with customer and conversation context/payload.
After Hours
Multiple business hours for different locations, flows, and business units.
Audio Library
Create and maintain custom audio, info-messages, and content to personalize your experience.
Call Recording
Encrypted recording of calls that occur on mobile phones, desk phones, and other devices.
Extensions, DIDs, SIP Addresses
Support for extensions, multiple DIDs and SIP Addresses for every user, team, and device.
Multiple Caller IDs
Individual, team, and company-wide outbound Caller IDs with automated and manual selection.
Dial by Extension
Allow customers to dial users, teams, and locations by extension.
Skills Based Routing And Queues
Deliver contact center like capability and customer experiences to Agents using Spoke on mobile phones and desktops.
Traditional Desk Phone Support
Connect legacy phone systems to Spoke to use existing desk phones and other physical devices.
VoIP or Carrier Calling
Support for low-bandwidth areas and operations by dropping calls to Carrier Signal/Voice Service.
Key phone system features for administrators
SSO - Single Sign On
Single Sign-On [SSO] enables users to easily log in to Spoke Phone apps with their existing enterprise credentials.
Directory Sync (AD/LDAP Sync)
Automatically provision/deprovision users from your corporate directory.
Custom Analytics & Reporting
Report on costs, see key metrics, and identify opportunities to maximize customer experiences.
GDPR Compliance
Spoke conforms to GDPR standards and has local representation in each region.
Other phone system features
Twilio Flex Integration
Replace traditional PBX with a modern alternative on Twilio, fully integrated into Twilio Flex.
BYO Carrier
Bring your own carrier call and number contracts, SIP providers, etc.
Twilio SIP Trunks
Connect existing infrastructure and providers to Spoke using SIP.
Developer API & Webhooks
Listen, send, and interact with Spoke to build the exact experience you need.
"Super-high levels of satisfaction with Spoke Phone."
Ready to see and learn more?
Book a call and live demonstration with one of our experts today.
Our Products
SIP Softphone Client for Twilio
Cloud Phone System for Twilio
Operator Console for Twilio Flex
Connect legacy desk phones to Twilio
100 to 500 users
500 to 2,000 users
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