ANALYTICS AND REPORTING

Business Phone System Analytics & Reporting

Customizable phone system analytics, reporting, and dashboards that every IT leader and business manager will love.

Report on costs, see key metrics, and identify opportunities to maximize your phone system and customer experience

Understand your business so you can make educated change

Your business is unique and your reporting platform needs to flex to meet what’s important to you. Spoke Analytics helps you understand where you can improve, and what’s going well.

Customize our reports and dashboards, or build your own

Get the ultimate reporting flexibility so nothing stands in the way of you getting to the key metrics that matter to your business.

Set alerts to keep an eye on key metrics and costs

You’ve got a business to run, the last thing you need is to spend time monitoring phone system metrics. Set alerts on any key metric and sit back.

Give leaders access so they can run their business units with ease

Every leader needs to know how their department is performing. Allow leaders to build, schedule, and run the specific analytics, reports, and dashboards important to them.

Take your team along for the ride

Multiple security access level, integrated SSO, and unlimited users means that the key metrics your business relies on are not locked behind closed doors.

Talk to an expert about Spoke analytics

Learn how you can improve customer experiences and optimize your phone system.

Powerful cloud phone system reporting and analytics that is fully customizable to meet your exact business needs

"Being able to set alerts on key call queue metrics is killer. I get alerts whenever customer wait times exceed 20 seconds!"

"The ability to make fully custom reports and have them emailed to me as a PDF each week, saves so much time for me."

"We use Spoke Analytics to provide our interdepartmental billing for phone system and calling usage. Before it took one of our IT team an entire day - now it's emailed automatically."

Extend Spoke as your business needs change using our APIs

Interact with calls, messages, and conversations and capture all activity occurring on both desktop, and mobile phones.

Take Spoke to the next level on Twilio

Extend Spoke on Twilio so you’re never locked into an inflexible one-size-fits-all SaaS solution again.