Automated Call Routing With Employee Availability & Presence

CALL DISTRIBUTION & PRESENCE

Distribute Twilio calls globally

Automated call distribution with live presence, so customers always get connected.

Automatically route calls and messages to people who can answer no matter where they are or what device they're on

Right people, right conversation

Every call or message is an opportunity to sell. Don’t waste them by sending customers to someone who can’t answer.

Presence

Hunt Groups

Multi-Device Ring

API

Presence

Hunt Groups

Multi-Device Ring

API

Right people, right conversation

Every call or message is an opportunity to sell. Don’t waste them by sending customers to someone who can’t answer.

Make your own conversation flows

Use Twilio Studio to build complex IVRs and call distribution models that send calls to Spoke apps, while respecting user availability and presence.

Integrate 3rd-party availability signals

Use Spoke’s APIs to set user, team, or device availability from your custom applications and 3rd-party tools.

Connecting customers to available employees and teams is now easy, and no longer locked inside a complex PBX

“Knowing the availability of our 6,000 colleagues means we don't waste a customer's time by sending calls to people who can't answer.”

“When customers have a choice of suppliers, they don’t call back, they dial the next guy on Google. We significantly reduced missed calls and speed up callbacks to ensure our marketing dollars did not go to waste.”

“We spend considerable amounts on marketing to drive inbound leads, and now we have fine-grained control of how inbound calls are distributed so we ensure every call is answered.”

Put your key customer info in front of every employee

Take the rich customer info and conversation context out of the contact center, and into the hands of every employee on any device.

Quickly integrate to the tools you already use and love

Use our out-of-the-box pre-built integrations or build your own using our secure developer API and templates for Power Automate.