SUPPORT PLANS
Support that works the way your business works.
At Spoke Phone, we offer customer support plans ranging from free to premium plans, each designed to keep pace with our client’s ever-changing business needs.
Your business is one of a kind. We are here to help you with the right support to meet your unique business needs.
Key Benefit
24x7 Product Availability Monitoring
24x7 Support Portal Access
Web Case Submission
Maintenance & New Features Releases
Interactive Knowledge Base
Guaranteed Response Time
Priority and Premium Phone Support
Tailored Escalation Channel
Support Plan Packages
Standard Free
Suitable for smaller accounts with less complex setup and configuration.
Ticket Response Time Objective: (P1 / P2 / P3): 2 hrs / 8 hrs / 48 hrs
24x7 Product Availability Monitoring
24x7 Support Portal Access
Web Case Submission
Maintenance & New Features Releases
Interactive Knowledge Base
Premium
$250 mo.
Suitable for midsize accounts with more complex setup and requirements, who need enhanced support service levels.
Ticket Response Time Objective (P1 / P2 / P3): 1 hr / 4 hrs / 24 hrs
24x7 Product Availability Monitoring
24x7 Support Portal Access
Web Case Submission
Maintenance & New Features Releases
Interactive Knowledge Base
Priority Phone Support
Premium Plus
$850 mo.
Suitable for midsize to enterprise accounts with complex setup and custom requirements, who need premium support service levels.
Ticket Response Time Objective (P1 / P2 / P3): 0.5 hrs / 2 hrs / 16 hrs
24x7 Product Availability Monitoring
24x7 Support Portal Access
Web Case Submission
Maintenance & New Features Releases
Interactive Knowledge Base
Priority Phone Support
Tailored Escalation Channel
TAM (Technical Account Manager) Eligibility
Need help selecting the right package for you?
Contact us and one of our team members will be in touch to walk you through the plans and help you choose the one that best suits your business needs.
Our Products
SIP Softphone Client for Twilio
Cloud Phone System for Twilio
Operator Console for Twilio Flex
Connect legacy desk phones to Twilio
100 to 500 users
500 to 2,000 users
