SUPPORT PLANS

Support that works the way your business works.

At Spoke Phone, we offer customer support plans ranging from free to premium plans, each designed to keep pace with our client’s ever-changing business needs.

Spoke Phone Support

Your business is one of a kind. We are here to help you with the right support to meet your unique business needs.

Key Benefit

24x7 Product Availability Monitoring

24x7 Support Portal Access

Web Case Submission

Maintenance & New Features Releases

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Interactive Knowledge Base

Guaranteed Response Time

Priority and Premium Phone Support

Tailored Escalation Channel

Support Plan Packages

Standard Free

Suitable for smaller accounts with less complex setup and configuration.

Ticket Response Time Objective: (P1 / P2 / P3): 2 hrs / 8 hrs / 48 hrs

24x7 Product Availability Monitoring

24x7 Support Portal Access

Web Case Submission

Maintenance & New Features Releases

Interactive Knowledge Base

Premium
$250 mo.

Suitable for midsize accounts with more complex setup and requirements, who need enhanced support service levels.

Ticket Response Time Objective (P1 / P2 / P3): 1 hr / 4 hrs / 24 hrs

24x7 Product Availability Monitoring

24x7 Support Portal Access

Web Case Submission

Maintenance & New Features Releases

Interactive Knowledge Base

Priority Phone Support

Premium Plus
$850 mo.

Suitable for midsize to enterprise accounts with complex setup and custom requirements, who need premium support service levels.

Ticket Response Time Objective (P1 / P2 / P3): 0.5 hrs / 2 hrs / 16 hrs

24x7 Product Availability Monitoring

24x7 Support Portal Access

Web Case Submission

Maintenance & New Features Releases

Interactive Knowledge Base

Priority Phone Support

Tailored Escalation Channel

TAM (Technical Account Manager) Eligibility

Need help selecting the right package for you?

Contact us and one of our team members will be in touch to walk you through the plans and help you choose the one that best suits your business needs.