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Business lines are the front lines of any great customer experience. With the release of Spoke Speedy, companies can now drive better customer experiences while increasing the productivity of receptionists and operators who answer and transfer a high volume of calls.
Business lines are the front lines of any great customer experience. With the release of Spoke Speedy, companies can now drive better customer experiences while increasing the productivity of receptionists and operators who answer and transfer a high volume of calls.
This new partnership is enabling VPS to take personalized customer experiences that traditionally only occur in the contact center across the entire organization.
The new partnership enables Australia’s leading companies to take personalized customer experiences out of the contact center and into the hands of every employee.
Our mission at Spoke is to deliver technology solutions that enable organizations the world over to have extraordinary conversations with their customers. Achieving Twilio Gold Partner status is a tremendous endorsement of our team’s commitment to that mission, and their experience and expertise working with Twilio’s employees, partners, and technologies.
Watch and learn about our final product update and new features for 2021. In this short video you’ll find something for everyone, new releases for Twilio customers, and even more tools for the CPaaS developer community.
Spoke Phone went from selling $99 small business phone systems, to become the “go-to” CPaaS acceleration platform for large enterprises moving from the closet-to-the-cloud.
UCaaS 2.0 is the future standard of business communication. It allows companies to build and deploy custom communications solutions in record time, breaking free from traditional UCaaS providers.
In this article we take you through every step of setting up a free Spoke Phone developer account, installing Spoke’s programmable softphone, deploying Spoke’s open-source functions into the Twilio Serverless environment, and finally, using Twilio Studio to send calls to a single user or groups of users in Spoke.
Spoke’s UCaaS 2.0 fully programmable softphone for Twilio comes complete with advanced phone system features, developer tools, and integration to Twilio, so companies building on Twilio can deploy and go-to-market faster.
We are excited to announce the launch of Spoke’s new desktop app!
The desktop app looks, feels and works exactly the same as our user-friendly and feature-rich mobile app. All the same features, integrations, and power we gave you in mobile now conveniently on your desktop.
New Zealand start-ups are breaking into overseas markets bringing unique solutions to the world. With an ecosystem value of over 1.2 billion dollars, the opportunities that come with it are endless.
Twilio and Twilio Flex customers can now use verified Spoke Phone apps and integrations to replace their traditional PBX and cloud phones with a future-proofed alternative on Twilio.
Using Spoke’s reporting feature, gain a view into call data to quickly see what calls are coming in, how long they last and more. Learn which days are the busiest, which calls are missed and other key information.
Spoke’s integration with Salesforce links your customer relationship management system with your communication platform to deliver a professional experience anywhere, anytime, on any device.
Spoke’s Business SMS allows users to send and receive business SMS messages using their Spoke phone number, keeping personal and business SMS messages separated and under the umbrella of business communications.
Using Spoke powered by Twilio and integrated with Twilio Flex, companies can innovate as they go, creating better experiences for employees and customers and adding capacity or capabilities as needed.
Customers are the lifeblood of any organization, but how do companies manage customer engagements across multi channels in a distributed world and still deliver a consistent experience?
Enabling the ability to work from anywhere in the world, mobile phones provide field agents, sales reps and support staff the ability to stay connected with customers. But what about driving the right business processes and ensuring continuity of experience across the entire customer journey?
Spoke can help you get more value from Microsoft Dynamics through powerful integrations that work to empower Spoke’s easy to use, mobile-first tools, while enabling better business processes and data capture with Power Automate.
Now employees can collaborate on the go in a way that’s fast, conversational, and secure – delivering the connected digital experience customers expect.
What impact has remote work and rapid technological adoption had on businesses? From better employee engagement to security and compliance concerns, remote and mobile working brings new challenges and opportunities in the year ahead.
This Tech Research Asia (TRA) Insights Report delves into the results of a survey conducted with over 200 senior IT decision makers in Australia and New Zealand. The data revealed insights into how companies have pivoted their workstyles to mobile and remote working and how they are using technology to support their business success.
Customers today expect more than ever from brands they engage with, especially when they have a problem or are experiencing a crisis. In this e-book, learn the value of human-to-human experience and how well-integrated, mobile-first tools deliver a better experience.
Customers today expect more than ever from brands they engage with, especially when they have a problem or are experiencing a crisis.
Mobility means that customer support work can be done from anywhere. When workers can access their workplace experience from their personal devices, the business, the customer and the employee all win.
A mobile-first, human-first approach to enterprise mobility.
Does your business phone system translate to a mobile-first world? Does your company have oversight and control over the business conversations happening on mobile devices? The answers to these questions are forming a new baseline for businesses that are looking to build a flexible, scalable workforce.
Spoke seamlessly integrates with Cisco to augment your Cisco investment, delivering better customer and user experiences on mobile devices. In this free guide, you will learn how Spoke augments Cisco, and how you can then extend the Spoke/Cisco capability using Twilio.
Spoke sits over the top of Cisco CUBE/CUCM, interconnecting calls, directories, devices, and users so you can move users, numbers, and call flows from Cisco to Spoke or Twilio in a controlled and low-risk manner.
Users keep the same numbers, extensions, and call-flows as you migrate to flexible cloud communications at your own pace.
This whitepaper discusses how the digital workspace is replacing the office as the business command center, with soft infrastructure that can easily adapt and evolve as the world changes.
Today, businesses across the globe are thinking about how to build a more resilient business model in order to withstand any event or potential disruption.
Coupling their ‘can-do’ attitude with Spoke’s systems, Agtrans is enabling better business outcomes for their remote workers and saying goodbye to the desk phone for good.
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