By Platform
Spoke’s Call Reporting Dashboard for Instant Insights
Using Spoke’s reporting feature, gain a view into call data to quickly see what calls are coming in, how long they last and more. Learn which days are the busiest, which calls are missed and other key information.
Key Resources
Customer stories
Key Links
Spoke’s Call Reporting Dashboard for Instant Insights
Using Spoke’s reporting feature, gain a view into call data to quickly see what calls are coming in, how long they last and more. Learn which days are the busiest, which calls are missed and other key information.
Using Spoke’s reporting feature, gain a view into call data to quickly see what calls are coming in, how long they last and more. Learn which days are the busiest, which calls are missed and other key information.
Using Spoke’s reporting feature, gain a view into call data to quickly see what calls are coming in, how long they last and more. Learn which days are the busiest, which calls are missed and other key information.
Spoke’s integration with Salesforce links your customer relationship management system with your communication platform to deliver a professional experience anywhere, anytime, on any device.
Spoke’s Business SMS allows users to send and receive business SMS messages using their Spoke phone number, keeping personal and business SMS messages separated and under the umbrella of business communications.
Using Spoke powered by Twilio and integrated with Twilio Flex, companies can innovate as they go, creating better experiences for employees and customers and adding capacity or capabilities as needed.
Customers are the lifeblood of any organization, but how do companies manage customer engagements across multi channels in a distributed world and still deliver a consistent experience?
Enabling the ability to work from anywhere in the world, mobile phones provide field agents, sales reps and support staff the ability to stay connected with customers. But what about driving the right business processes and ensuring continuity of experience across the entire customer journey?
Spoke can help you get more value from Microsoft Dynamics through powerful integrations that work to empower Spoke’s easy to use, mobile-first tools, while enabling better business processes and data capture with Power Automate.
Now employees can collaborate on the go in a way that’s fast, conversational, and secure – delivering the connected digital experience customers expect.
What impact has remote work and rapid technological adoption had on businesses? From better employee engagement to security and compliance concerns, remote and mobile working brings new challenges and opportunities in the year ahead.
This Tech Research Asia (TRA) Insights Report delves into the results of a survey conducted with over 200 senior IT decision makers in Australia and New Zealand. The data revealed insights into how companies have pivoted their workstyles to mobile and remote working and how they are using technology to support their business success.
Customers today expect more than ever from brands they engage with, especially when they have a problem or are experiencing a crisis. In this e-book, learn the value of human-to-human experience and how well-integrated, mobile-first tools deliver a better experience.
Customers today expect more than ever from brands they engage with, especially when they have a problem or are experiencing a crisis.
Mobility means that customer support work can be done from anywhere. When workers can access their workplace experience from their personal devices, the business, the customer and the employee all win.
A mobile-first, human-first approach to enterprise mobility.
Does your business phone system translate to a mobile-first world? Does your company have oversight and control over the business conversations happening on mobile devices? The answers to these questions are forming a new baseline for businesses that are looking to build a flexible, scalable workforce.
Spoke seamlessly integrates with Cisco to augment your Cisco investment, delivering better customer and user experiences on mobile devices. In this free guide, you will learn how Spoke augments Cisco, and how you can then extend the Spoke/Cisco capability using Twilio.
Spoke sits over the top of Cisco CUBE/CUCM, interconnecting calls, directories, devices, and users so you can move users, numbers, and call flows from Cisco to Spoke or Twilio in a controlled and low-risk manner.
Users keep the same numbers, extensions, and call-flows as you migrate to flexible cloud communications at your own pace.
This whitepaper discusses how the digital workspace is replacing the office as the business command center, with soft infrastructure that can easily adapt and evolve as the world changes.
Today, businesses across the globe are thinking about how to build a more resilient business model in order to withstand any event or potential disruption.
Coupling their ‘can-do’ attitude with Spoke’s systems, Agtrans is enabling better business outcomes for their remote workers and saying goodbye to the desk phone for good.
As the workplace becomes more decentralized, companies are turning to technology such as Spoke to keep employees connected and help them prioritize communications.
Many businesses are reviewing their future working arrangements. Certainly as employees we have all experienced some remote working fatigue, but most of us are still keen for a future with hybrid remote working. In this blog we share seven remote team communication tools businesses can use to keep their team connected in the new future of work.
When working remotely it can feel challenging to lead your team well. However the sooner you can let go of past structures, adapt to the ‘new normal’ and inspire your team to do the same, the better off you’ll be says leadership development expect, Nick Mackeson-Smith.
See how Spoke helped this Queensland-based company increase compliance and mitigate risk for sales made over mobile phones.
With over 100 staff, busy agricultural contracting company, GAVINS, was in need of a decentralized mobile-first system that allowed them to handle customer calls for their 24-hour operation with ease.
Rapid growth meant structural engineering company Gamcorp was searching for a modern phone system that could scale easily, allow them to work remotely and affordable for a growing business.
Leading transportation company, the Stan Semenoff Group, has implemented a Spoke next-generation business system to connect their back-office team with distribution hubs and drivers on the road.
The devices and software workers use every day are fundamental to how they feel about their job, and how productive they are.
A lot of companies think BYOD is a great way to save money by not having to provide phones for employees, but employees have other ideas. How do you balance a bring-you-own-device policy so that everyone wins?
With the rapid advancement of AI (Artificial Intelligence) that can do things like real-time voice-to-text translations and take actions on what you or someone else is saying, the number of people and applications recording phone calls is about to explode.
Before you go...
